Refund policy
Return & Refund Policy
At SilkMuse, we want your shopping experience to be simple and dependable from the moment you place an order through any return or refund request. The terms below explain which purchases may be returned, how to begin the process, and what to expect after we receive your return.
Our 30-Day Return Window
You have 30 days from the date your order is delivered to request a return.
A product may qualify for return when it is:
Unused and unopened;
In the condition in which it was originally delivered;
Returned with its original box or packaging;
Complete with any labels, seals, inserts, or accessories supplied with it; and
Supported by an order confirmation, receipt, or other proof of purchase.
Products that have been used, altered, or damaged after delivery may not qualify for a refund.
Before Sending a Return
All returns must be requested in advance.
Email us at NzSatta316@gmail.com and provide your order number, the item you would like to return, and a brief explanation of the reason for the return.
When your request concerns a damaged, defective, or incorrect item, please also include clear photographs showing the product and the problem.
If the return is eligible, our team will provide instructions for sending it back.
Do not mail a return before receiving instructions from us. Unapproved or unidentified return packages may be refused or may not qualify for a refund.
Cosmetics, Beauty & Personal-Care Items
For sanitary and product-safety reasons, special conditions apply to beauty and personal-care merchandise.
Products cannot normally be returned for a change of mind after they have been opened, applied, tested, sampled, or used. Items with a broken or removed hygiene seal are also generally ineligible for return.
If an opened product was already damaged or defective when it arrived, or if you received a different product from the one ordered, please contact us. These cases will be reviewed separately.
Return Exceptions
Unless applicable law requires otherwise, the following are generally excluded from standard returns:
Used or opened beauty products;
Cosmetics or personal-care products with broken sanitary seals;
Gift cards;
Free samples, gifts, and promotional merchandise;
Products expressly identified as Final Sale; and
Items damaged through misuse, improper care, improper storage, or accidental damage after delivery.
If you are uncertain about a product's return status, contact SilkMuse before shipping it back.
If Something Is Wrong With Your Delivery
Please check your order after receiving it.
If merchandise arrives damaged or defective, or the contents of your package do not match your order, notify us promptly at NzSatta316@gmail.com.
Your message should include:
Your order number;
A description of the issue; and
Clear photographs of the affected product and, when relevant, the shipping packaging.
After evaluating the information, we will determine the appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or other suitable remedy.
Cost of Returning an Item
For an approved return based on personal preference, change of mind, or an ordering mistake made by the customer, the cost of return transportation is the customer's responsibility.
We recommend using a trackable shipping method and keeping your shipping receipt until the return has been completed.
If a return is required because SilkMuse sent the wrong item or an eligible product arrived damaged or defective, contact us first. For an approved claim, we will provide instructions regarding the return and any applicable return shipping costs.
Original shipping fees are generally not refundable unless the return results from our error or otherwise required by applicable law.
Review of Returned Merchandise
Once your package reaches us, the returned product will be examined before a refund decision is made.
We may verify the product's condition, packaging, seals, and other applicable return requirements.
After the inspection is completed, we will notify you whether your return has been accepted.
If the merchandise does not satisfy the eligibility requirements described in this policy, the refund may be declined, subject to applicable consumer protection requirements.
How Refunds Are Issued
Approved refunds are sent back to the original payment method used when the order was placed.
After we process the refund, your bank or payment provider may require 5–10 business days to make the funds available in your account.
Processing times are controlled by the applicable financial institution and may vary.
If more than 10 business days have passed since SilkMuse confirmed that your refund was issued and you still do not see the funds, please contact us for assistance.
Exchanges
We generally handle product changes through a return and new purchase rather than a direct exchange.
If your eligible item is not what you wanted, you may request a return under this policy and place a new order for the preferred product.
For merchandise that arrived incorrect, damaged, or defective, please contact us before ordering a replacement so we can review the original shipment.
Sale Items and Final Sale Products
Products purchased at a discounted or promotional price may still qualify for return if they meet the requirements of this policy.
However, merchandise specifically labeled Final Sale at the time of purchase is generally not eligible for a standard return or exchange.
Nothing in this section limits any rights or remedies that cannot be excluded under applicable law.
Canceling or Correcting an Order
Need to change your order? Contact us promptly after placing it.
We will make reasonable efforts to accommodate cancellation or correction requests before fulfillment begins. However, once an order has entered processing, we cannot guarantee that changes can be made.
Orders already handed over for shipment generally cannot be canceled. After delivery, eligible merchandise may be returned according to this policy.
Returned, Refused, and Unclaimed Packages
Customers should ensure that the shipping information submitted during checkout is complete and accurate.
When a shipment is returned because of an incorrect customer-provided address, refusal of delivery, or failure to claim the package, applicable shipping and return expenses may be deducted from an otherwise eligible refund where permitted by law.
Contact SilkMuse
For questions about eligibility, return instructions, refunds, or problems with an order, please contact us using the information below.
SilkMuse
Address: 3966 Ridgewater Dr, Lewiston, ID 83501, United States
Phone: (360) 629-4632
Email: NzSatta316@gmail.com
Last updated: August 23, 2026