Shipping policy
Shipping Policy
At SilkMuse, we understand that receiving your order on time is an important part of your shopping experience. This Shipping Policy provides information about our delivery coverage, shipping charges, estimated transit times, order tracking, and how we handle common shipping-related situations.
U.S. Shipping Coverage
SilkMuse currently ships only to addresses within the United States. We do not offer international shipping.
Customers should provide a complete U.S. shipping address at checkout to help prevent unnecessary delivery delays or returned packages.
Order Preparation and Fulfillment
After an order is successfully submitted, it enters our preparation process. This may involve confirming order details, verifying payment, preparing the merchandise, packaging the shipment, and arranging pickup or transfer to the carrier.
Order preparation time is separate from shipping transit time. The delivery estimates listed below begin after the package has been shipped.
Orders placed on weekends or U.S. federal holidays may begin processing on the following business day.
Shipping Rates & Delivery Times
SilkMuse offers the following domestic shipping options:
Shipping Method Estimated Delivery Time Shipping Rate
Express 1–2 business days $15.00
Standard 3–5 business days $8.00
Standard – Orders of $70.00 or More 3–5 business days FREE
Customers whose qualifying order total is $70.00 or more receive Free Standard Shipping.
Express Shipping remains $15.00 when selected. The delivery estimates shown above refer to expected carrier transit time and do not include the time required to prepare an order before shipment.
Understanding Estimated Delivery Dates
Shipping timeframes are provided as estimates and do not constitute guaranteed arrival dates.
Business days generally exclude Saturdays, Sundays, and U.S. federal holidays. Delivery may occasionally take longer because of circumstances such as severe weather, carrier congestion, transportation disruptions, unusually high shipping volume, or other events outside our reasonable control.
Shipment Confirmation and Tracking
Once an order has left our fulfillment process, we may send a shipment confirmation containing tracking details to the email address provided during checkout.
Please be aware that tracking information may take some time to update after the carrier receives the package. A brief period without tracking activity does not necessarily indicate that the shipment has been delayed or lost.
Checking Your Delivery Address
Customers are responsible for reviewing their shipping information before completing an order. Please make sure the recipient name, street address, apartment or unit number, city, state, and ZIP code are entered correctly.
If you notice an error after submitting your order, contact SilkMuse promptly. We will make a reasonable effort to correct the information if the package has not yet been shipped, but we cannot guarantee that changes can be made once fulfillment is underway.
SilkMuse cannot be held responsible for delivery problems resulting from incorrect, incomplete, or outdated shipping information supplied by the customer.
Failed Delivery and Returned Packages
A shipment may be returned to us if the carrier is unable to complete delivery. Reasons may include an incorrect address, missing address details, refusal of delivery, or unsuccessful delivery attempts.
If your package is returned to SilkMuse, please contact us. We will review the circumstances and determine the available options. Additional shipping charges may apply when reshipment is requested due to incorrect customer-provided information or another issue outside our control.
Shipping Delays
While we work to provide a smooth delivery experience, carrier schedules can occasionally be affected by unexpected events.
If your order does not arrive within the anticipated timeframe, review the latest tracking information first. If the shipment appears to have an unusual or extended delay, contact us with your order details so we can assist in reviewing the situation.
Lost or Damaged Packages
If tracking information suggests that a package may have been lost in transit, or if your order arrives with damage that appears to have occurred during shipping, please notify SilkMuse as soon as possible.
Provide your order information and any relevant details about the issue. We will review the circumstances and, when appropriate, assist with the carrier investigation or other available resolution.
Changes to Our Shipping Policy
SilkMuse may modify this Shipping Policy periodically to reflect changes in shipping services, rates, fulfillment procedures, carrier practices, or our business operations.
The most current version published on our website will govern applicable orders placed after any revisions take effect.
Contact SilkMuse
For questions about shipping, tracking, delivery, or a shipment-related concern, please contact us using the information below:
SilkMuse
Address: 3966 Ridgewater Dr, Lewiston, ID 83501, United States
Phone: 360-629-4632
Email: NzSatta316@gmail.com